FREQUENTLY ASKED QUESTIONS
Everything you need to know (and a little more).
Still have a question? Contact us here ♡
FAQ
Shipping & Delivery
Where do you ship from?
All orders are shipped from our warehouse in the Netherlands.
How long does shipping take?
EU: 1–5 business days. Worldwide: 3–5 business days. Orders are processed within 1–2 business days. Once shipped, you will receive a tracking email.
Do you offer free shipping?
NL: Free shipping from €75. EU: Free shipping from €175.
Do I have to pay customs or duties?
For orders outside the EU, customs duties and taxes may apply. These are not included and are the responsibility of the customer. Please view our Shipping Policy.
Do you offer pre-orders?
Yes, selected items may be available for pre-order. Once your item arrives at our warehouse, we will ship it to you immediately. We’ll keep you updated along the way via email with all important shipping and delivery updates.
Where can I find more information?
For full details, please view our Shipping Policy. You can also reach our customer care team for any further questions at info@maeswimwear.com.
Returns & Refunds
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my order?
Yes, items can be returned within 14 days of receipt, provided they are unworn and in original condition, with the hygiene sticker intact.
Can I return sale items?
Yes, sale items can also be returned within 14 days under the same conditions.
Can I exchange my item?
You can exchange your item for a different size or choose store credit.
How do I return or exchange my order?
Please use our MAE Return Portal and follow the instructions. Include your name, order number, and whether you prefer a refund, store credit, or exchange.
When will my exchange be shipped?
Once we have received and processed your return (this can take up to 14 days), your new item will be shipped to you.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We cover shipping for the first exchange only.
When will I receive my refund?
Once your return is received and approved, your refund will be processed within 15 working days.
Where can I find more information?
For full details, please view our Return & Refund Policy. You can also reach our customer care team for any further questions at info@maeswimwear.com.
Payment & Privacy
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, iDEAL, Bancontact, Maestro, UnionPay, Shopify Pay.
Is my payment information secure?
Yes. All payments are securely processed and encrypted. Please view our Privacy Policy.
How is my personal data handled?
We collect only the information needed to process your order, provide customer support, and improve your experience. This may include details like your name, address, payment information, and how you interact with our site. Your data is handled securely and shared only with trusted service providers (such as Shopify) to operate our store and fulfill your order.
Where can I find more information?
For full details on how your data is handled, please view our Privacy Policy. For more information about using our website and services, please view our Terms of Service.
Collaborations & Partnerships
I’d love to collaborate with Mae. How can I apply?
We are open to working with creators who align with our brand. Please reach out via our email (pr@maeswimwear.com) with your profile and details.
Do you offer influencer gifting or paid partnerships?
Yes, depending on the collaboration and fit with our brand. Each request is reviewed individually. Please send your details (including your portfolio) to pr@maeswimwear.com
Who should I contact for media and press inquiries?
For all media and press inquiries, please contact us at pr@maeswimwear.com.